Book With Confidence

Book with confidence

Are you having doubts about booking one of the trips you are dreaming of?

We want you to make an informed choice: understanding your need for clarity in these uncertain times (and in order to protect you more) we have modified our contractual conditions regarding cancellation (especially in relation to the Covid-19 pandemic)

These new, more flexible conditions substitute the standard ones we have adopted until now (you can find the standard conditions here) 

This is what happens in each case: 

1)       What happens if I wish to cancel a trip I have booked?

If you cancel at least 31 days before the starting date: 

You can choose between one of the following options:

A refund of what you have paid so far (except for 50 Euro per booking as handling fee)

Postponing your trip to another date, without any penalty fee

Converting the amount you have paid into a voucher, to book any of our trips (valid one year). Although it is not required by law, we have decided to make the voucher transferable to other people

If you cancel between 30 and 15 days before the starting date:

You can choose between one of the following options:

Postponing your trip to another date, without any penalty fee

Converting the amount you have paid into a voucher, to book any of our trips (valid one year). Although it is not required by law, we have decided to make the voucher transferable to other people. 

If you cancel 14 days before the starting date, or later:  

In this case, the following cancellation fees apply: 

a) cancellation between 14 and 11 days before the starting date: 50% of total amount

b) cancellation between 10 and 4 days before the starting date: 75% of total amount

c) cancellation within 3 days before the starting date: 100%.

In case of cancellation with penalty fees, we try to retain only the amount needed to cover for the costs of service providers and services. 

If you wish to protect yourself from penalty fees, we suggest you stipulate an optional cancellation insurance, whose price is 5,1% of the total package cost. This insurance will allow you to be refunded of the cancellation fee you would otherwise have to pay, in case the annulment happens because of: health reasons (own or close relatives), material damage caused by natural disasters, impossibility to take part to the trip because of new job hiring or summoning to appear in court. The optional cancellation insurance now covers Covid-19 cases too. 

For more details, you can write us an email at info@sloways.eu

 2) What happens if I can not travel because of national/regional travel bans or restrictions?  

If you are actually unable to move, following a national or regional ordinance (of your country, or of the country of your destination), you are entitled to a refund of the travel package you have acquired.

You are not entitled to any refund if you decide (voluntarily) to cancel the trip. This also applies if you decide to cancel following an obligation of quarantine or test after returning from the trip. In these cases, the aforementioned cancellation conditions apply.

3) What happens if I can not travel because I am infected with COVID, or if I am in quarantine? 

In this case, the aforementioned cancellation conditions apply (see answer to question 1), unless you have included the optional cancellation policy.